Privacy Policy

This Privacy Policy describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at pappad.com, or the Pappad mobile application. The terms “you” and “your” refer to the user of the Pappad Platform. The term “Services” refers to any services offered by Pappad whether on the Pappad Platform or otherwise.

Please read this Policy before using the Pappad Platform or submitting any personal information to Pappad. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

By using the Pappad Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the Pappad Platform.

We use the information we collect for following purposes, including:

1. To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Pappad account;
2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
3. To administer and enhance the security of our Pappad Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;
5. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
6. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
7. To allow you to participate in interactive features of our Services, if any; or
8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
9. If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.

We may share your information that we collect for following purposes:

• With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
• With Partner Restaurants/Merchant: While you place a request to order food through the Pappad Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Pappad may send you text messages regarding the order’s delivery status.
• With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
• For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
  • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
  • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
  • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
  • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
• For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
• With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Pappad Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. 

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected]

Further, please note that the Pappad Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located anywhere in the world. Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services are detailed in https://aws.amazon.com/privacy. In the event you have questions or concerns about the security measures adopted by Amazon Web Services, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to us at the email address provided above.

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Pappad Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.